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Johns Hopkins OIS Building

Important message about urgent technology matter impacting OIS phone system

Many calls are not getting through to us at all or randomly dropping. Some individuals have reported hearing automated IT message stating “no routes found.” We apologize for this inconvenience and the frustration it causes.
While we are working with our IT professionals to find a solution, we continue to answer calls that come through and are maintaining our regular phone and advising hours. For callers able to reach us successfully, please continue to inform our frontline services team of any difficulties you may have experienced with the phone system. Meanwhile, OIS advisors are working diligently every day to respond to your calls and emails.
We continue to recommend first searching our website for overview information for any general questions. If you cannot find an answer there, please email us at and one of the advisors will follow up within 1-2 business days.

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JHU is a big place to navigate, but it is full of friendly, supportive, and helpful people! OIS staff are here to assist you if you are having challenges finding information or guidance, not just for immigration-related issues, but also any matter for which you cannot identify a solution. We will work to provide you with an answer or connect you to an appropriate resource for assistance. We look forward to serving you!