iHopkins Login & Resources

iHopkins is the Johns Hopkins University database used by the Office of International Services [OIS] to manage immigration and advising services for international students, scholars, faculty, and employees. This section is created for international students, scholars & employees, and department administrators to help troubleshoot some of the basic issues they may come across while submitting eForms through iHopkins.

• Go to Welcome to the iHopkins Self-Service Portal
• The iHopkins login page [screenshot below] should be visible. If it isn’t:
  • Clear browser history, then relaunch iHopkins
  • Check the URL: https://ihopkins.jhu.edu/istart/controllers/start/StartEngine.cfm

• Use OPTION 1: ACTIVE JHED LOGIN if you already have set up your JHED access using your JHED credentials

*Department Administrators must use option 1 to sign in with their JHED credentials*

• Use Option 2: NO ACTIVE JHED LOGIN if you have received login credentials in an email from OIS with a limited login information to complete an eForm request

If you are not able to login, follow the steps below to troubleshoot the issue:

• Do not copy and paste your University ID and Pin from the email, instead type out the information
• Type in your date of birth in MM/DD/YYYY format 
• Make sure that you are using Option 2: No Active JHED login if you do not have your JHED login set up

If you are still not able to login, contact [email protected]. Provide your full name, University ID you received in the email, and your date of birth in MM/DD/YYYY format

After logging into iHopkins, you will see the main landing page displayed below. Features include:

1. 1. Notifications, Requests, Documents, Events [At this time OIS does not post events through iHopkins. To stay up to date on events hosted by OIS, reference this OIS webpage]
   2. Your name. Clicking the red down arrow allows you to log out
   3. Menu options to access electronic forms [eForms]
   4. The Notifications section contain messages OIS has sent via email
   5. The Requests section shows the status of any eForms submitted by you

• After selecting the appropriate menu option on the left, a list of available eForms will be visible. To determine which menu option you should choose and which eForm you must submit, reference any OIS communication or consult the OIS website. Select the appropriate eForm and open it
• It’s recommended that once you start the eForm, you finish it in its entirety. Although there is a ‘Save Draft’ option, this sometimes can be problematic because it may not save all your information, and you will need to re-upload all your files when you return to the eForm and are ready to submit

NOTE: Do not use SAVE DEFAULTS button to save your eForms.

Upon approval of your submitted eForm, a document will be available to you to download via iHopkins, if applicable. Consult the approval email you received to determine if a document was issued based on your request.  

To retrieve your document: 

1. Login to iHopkins 
2. In the top right corner, above your name, click on the third icon for ‘Documents’
   
   
3. You will see your most recent document available. If you would like to see previously issued documents that are available, select ‘No’ for Show most recent only and click on ‘Filter Documents’
4. If you do not see your document for download, email [email protected] 

If you are a student/scholar/employee launching iHokins and see either

1. ‘Request Account’ screen, OR
   
2. ‘Access Denied’ screen
   

Check that the URL is correct: https://ihopkins.jhu.edu/istart/controllers/start/StartEngine.cfm and then select the correct option to login: Active JHED Login or No Active JHED Login

*Note to Department Administrators: If you see ‘Request Account’ screen above when launching iHopkins, refer to the iHopkins FAQs for Department Administrator page

If you are unable to submit the eForm and receive an error message:

OR

• Clear the cache in your internet browser or try using a different browser
• Check your internet connection to ensure you are properly connected
• Check that your document(s):
  • are less than 1MB
  • are PDF or JPEG file
• The file names do not contain special characters such as, semicolon, hyphen, or spaces. Consider naming files with one word. For example:
  

  Correct Format	Incorrect Format
  HopkinsPassport.pdf	Hopkins_Passport.pdf (the underscore)
  FamilyFunding.pdf	Funding-Family.pdf (the dash)
  F1Visa.jpeg	F1Visa.herc (file type)
  Affidavit.pdf	JHU Affidavit of Support.pdf (spaces)
  DependentPassport	Déped[email protected] (é and @)

You may be receiving error message because either you saved a draft of your eForm or OIS set it to draft status:

eForms that are in draft status do not save the document uploads. Replace ALL files using the ‘Replace Existing File’ button next to the file upload fields. If you were instructed to change 1 document or you have been instructed to re-answer a question not pertaining to a file upload, you should replace all file uploads.